Privacy Policy

Last updated: November 3, 2025

Forsythe Publishing & Marketing ("us", "we", or "our") operates the forsythepublishingandmarketing.agency website (the "Service") and provides AI voice agent services for businesses.

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This includes but is not limited to:

  • Name
  • Email address
  • Phone number
  • Company name and industry
  • Job title
  • Website URL
  • Business address

Usage Data

We may also collect information about how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

AI Voice Agent Data

When using our AI voice agent services, we may collect and process the following information:

  • Phone call recordings for quality assurance and service improvement
  • Call duration and outcome data
  • Lead qualification information
  • Appointment booking details
  • Customer interaction data

Use of Data

We use the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent, and address technical issues
  • To provide personalized AI voice agent services
  • To qualify leads and book appointments on your behalf

Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service
  • To provide the Service on our behalf
  • To perform Service-related services
  • To assist us in analyzing how our Service is used

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your Personal Data:

  • The right to access – You have the right to request copies of your Personal Data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
  • The right to erasure – You have the right to request that we erase your Personal Data.
  • The right to restrict processing – You have the right to request that we restrict the processing of your Personal Data.
  • The right to object to processing – You have the right to object to our processing of your Personal Data.

AI Voice Agent Specific Information

Our AI voice agent services may record phone calls for quality assurance and to provide the requested service. These recordings are used to:

  • Improve our AI voice agent's performance
  • Train our AI models to better serve your customers
  • Ensure proper lead qualification and appointment booking
  • Provide you with analytics on customer interactions

All call recordings are stored securely and are only accessible to authorized personnel. We will not share or sell recording data to third parties for marketing purposes.

Compliance with TCPA and DNC Regulations

We fully comply with the Telephone Consumer Protection Act (TCPA) and Do Not Call (DNC) regulations. Our AI voice agent services are designed to:

  • Respect all national and state do-not-call lists
  • Include proper identification and opt-out mechanisms
  • Provide appropriate disclosures as required by law
  • Maintain records of consent where required

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: forsythpublishing@gmail.com
  • By phone: (817) 210-8487
  • By visiting this page: https://forsythepublishingandmarketing.agency/privacy